Free delivery to Knightsbridge, Chelsea, South Kensington & Belgravia

Terms & Conditions

Terms and Conditions

  1. Delivered Products
    • All floral stock and/or products are subject to availability. In the event of any supply difficulties we reserve the right to substitute a previously agreed component within a design of equivalent value and quality without notice. This includes specific flowers/plants and sundries that may not be available.
    • Flowers and plant material are natural products and colours may differ or be unavailable to those agreed but we will always make every effort to source products accordingly.
  1. Order Processing and Payment
  • For your order to be processed and delivered on the requested date, you must supply us with all the relevant details including the full delivery address, post code and contact telephone number. This applies to online and in store orders.
  • Full payment must be made before we can process your order.
  1. Cancellation
  • In the case of any cancellations made within 7 days of the requested delivery date you will be issued with a 50% refund.
  • In the case of any cancellations made less than 7 days of the requested delivery date then no refund will be issued. In this instance you will be issued with store credit that you can use either in store, online or in our school. 
  1. Delivery 
  • All deliveries will only be dispatched Tuesday to Saturday.
  • A signature will be required for courier delivery.
  • Please ensure that you provide complete and accurate details, including the address, postcode, name and contact telephone number of the recipient. We will not be liable for any orders which are not delivered due to incomplete or incorrect information provided.
  • We will take every effort to ensure that delivery is made on the requested date although you acknowledge that we use a courier delivery service and cannot guarantee an exact delivery date. In this case you will be given prior notice as soon as possible. 
  1. School and Floristry Classes
  • Full payment must be received before you can attend the class. Your place in the class cannot be guaranteed until full payment is made.
  • You may cancel your place in the class up to 14 days before the class scheduled date. Under these circumstances you will be issued with a full refund.
  • If you cancel between 14 and 7 days before the class scheduled dare you will be entitled to a 50% refund.
  • If you cancel 7 days or fewer before the scheduled class date you will not be entitled to a any refund. This is case you will be issued with store credit that you can use instore, online or in our school.
  1. Event Flowers and Installations
  • All floral stock and/or products are subject to availability. In the event of any supply difficulties we reserve the right to substitute a previously agreed component within a design of equivalent value and quality without notice. This includes specific flowers/plants and sundries that may not be available.
  • Flowers and plant material are natural products and colours may differ or be unavailable to those agreed but we will always make every effort to source products accordingly.
  • A deposit equal to 50 % of the total payment must be paid upon acceptance of our proposal and signing the terms and conditions.
  • Once the deposit has been received, we will begin to process your order and begin working on the installation.
  • Upon completion of the installation an invoice will be issued and this must be paid within 7 days of receiving the invoice.
  • In the event of any cancellation the 50% deposit is not refundable, regardless of the circumstances of the cancellation.